You are currently viewing SASSA Phone Number Update Guide: Secure Your SRD Grant

SASSA Phone Number Update Guide: Secure Your SRD Grant

In South Africa, the Social Relief of Distress (SRD) grant has become a lifeline for millions of people. The South African Social Security Agency (SASSA) uses your phone number to keep you informed about your grant. If your number changes, it’s crucial to update it with SASSA. This guide will show you how to change your SASSA phone number for the SRD grant, ensuring you don’t miss any important information or payments.

Why Updating Your SASSA Phone Number Matters?

Your phone number is more than just a way for SASSA to call you. It’s a key part of how they verify your identity and send you important updates. Here’s why keeping it current is so important:

  1. Security: SASSA uses your phone to confirm it’s really you when you check your grant status or make changes to your account.
  2. Updates: SASSA sends SMS messages about your grant status, payment dates, and other vital information.
  3. Verification: When you apply for or renew your grant, SASSA may send a one-time PIN (OTP) to your phone to verify your identity.
  4. Avoiding Delays: If SASSA can’t reach you, it might delay your grant payments or application process.
  5. Preventing SASSA Fraud: If someone else gets hold of your old number, they might try to access your grant information or funds.

When Should You Update Your SASSA Phone Number?

You should change your SASSA phone number in these situations:

  • You got a new phone number
  • You lost your phone or SIM card
  • Your old number is no longer working
  • You suspect someone else is using your old number
  • You made a mistake when you first gave SASSA your number

How to Change Your SASSA Phone Number Online?

SASSA has made it easy to update your phone number online. Here’s a step-by-step guide:

Step 1: Visit the SASSA Website

Go to in your web browser. This is SASSA’s official website for updating your contact information.

Step 2: Log In to Your Account

You’ll need to enter two important pieces of information:

  • Your 13-digit South African ID number
  • Your 6-digit SASSA application ID

If you don’t have your application ID, don’t worry. We’ll cover what to do later in this article.

Step 3: Select “Change Phone Number”

Once you’re logged in, look for the option to change your phone number. Click on it to start the process.

Step 4: Enter Your New Phone Number

Carefully type in your new phone number. Double-check to make sure it’s correct. Even one wrong digit can cause problems later.

Step 5: Verify Your New Number

SASSA will send a one-time PIN (OTP) to your new number. This is to make sure the number really belongs to you. Enter this PIN on the website when prompted.

Step 6: Confirm the Change

After entering the OTP, you’ll see a message asking you to confirm the change. Review all the information one last time, then click “Submit” or “Confirm” to finalize the update.

Step 7: Wait for Processing

SASSA needs about 14 days to verify and update your new contact details in their system. During this time, they might check to make sure the change is legitimate.

What If You Don’t Have Your Application ID?

If you can’t find your SASSA application ID, you have a few options:

Visit a SASSA Office

  • Find your nearest SASSA office
  • Bring your South African ID
  • Explain that you need to update your phone number but don’t have your application ID
  • The staff will help you update your information in person


  • Dial 0800 601 011 (it’s free)
  • Tell the agent you need to update your phone number but don’t have your application ID
  • They might ask you some questions to verify your identity
  • Follow their instructions to update your number

Use the SASSA Website

  • Go to
  • Look for an option to recover your application ID
  • You might need to enter your ID number and other personal details
  • Once you have your application ID, you can follow the online steps to change your number

    What to Do If You’ve Lost Your Phone or SIM Card?

    If your phone or SIM card is lost or stolen, it’s crucial to act quickly to protect your SASSA information:

    Report to SASSA Immediately

    • Go to
    • Click on “Report Lost or Stolen Phone”
    • Enter your 13-digit South African ID number
    • Confirm that your phone number was changed without your permission
    • Select “Yes” to report the unauthorized change

    Get a New SIM Card

    • Visit your mobile network provider
    • Get a new SIM card with your old number if possible
    • If you can’t keep your old number, get a new one

    Update SASSA with New Details

    • Once you have a new phone or SIM, follow the steps to update your number with SASSA
    • Be prepared to wait up to 14 days for the change to be processed

    Check Your SASSA Grant Status

    • After updating your number, check your grant status online
    • If anything looks wrong, contact SASSA right away

      The New Biometric Verification Requirement

      In 2024, SASSA introduced a new security measure: biometric verification. This means when you change your phone number, you might need to provide:

      • Your fingerprints
      • A facial recognition scan

      Why did SASSA add this step?

      • To make sure only you can change your information
      • To stop fraudsters from accessing your grant
      • To keep your personal details safe

      Here’s what you need to know about biometric verification:

      1. It’s Mandatory: You can’t skip this step if SASSA asks for it.
      2. Visit a SASSA Office: You’ll need to go to a SASSA office in person for this.
      3. Bring ID: Take your South African ID book or card with you.
      4. Be Patient: This extra step might take a little more time, but it’s for your protection.
      5. It’s a One-Time Thing: Once SASSA has your biometric data, future updates might be easier.

      Tips for a Smooth Phone Number Update

      To make changing your SASSA phone number as easy as possible:

      1. Use a Secure Internet Connection: Don’t update your details on public Wi-Fi.
      2. Have All Information Ready: Keep your ID, old phone number, and new phone number handy.
      3. Double-Check Everything: A small mistake can cause big problems.
      4. Keep Your New Number Active: Make sure your new SIM card is working before you update SASSA.
      5. Be Patient: Remember, it can take up to 14 days for changes to be processed.
      6. Follow Up: If you don’t hear from SASSA after two weeks, contact them to check on your update.

      Common Problems and Solutions

      Even with careful planning, you might run into issues. Here are some common problems and how to solve them:

      “Invalid Phone Number” Error

      • Make sure you’re entering a South African mobile number
      • Check that you’ve entered all digits correctly
      • If the problem persists, contact SASSA for help

      Not Receiving the OTP

      • Check if your phone has signal
      • Make sure your phone isn’t blocking SMS from unknown numbers
      • Wait a few minutes and try again
      • If you still don’t get it, contact SASSA for alternative verification

      Website Not Working

      • Try using a different web browser
      • Clear your browser’s cache and cookies
      • If it’s still not working, the SASSA site might be down. Try again later or call SASSA for help

      Application ID Not Recognized

      • Double-check you’re entering it correctly
      • If you’re sure it’s right but still not working, contact SASSA to verify your application status

        Keeping Your SASSA Information Secure

        Updating your phone number is also a good time to review your overall SASSA account security:

        1. Use a Strong PIN: If SASSA lets you set a PIN, make it hard to guess. Don’t use birthdays or simple number sequences.
        2. Don’t Share Your Details: Never give your SASSA application ID or ID number to anyone you don’t trust.
        3. Be Wary of Scams: SASSA will never ask for your PIN or password via SMS or email.
        4. Keep Your Phone Secure: Use a lock screen on your phone to protect your SASSA messages and information.
        5. Update Other Details: While you’re updating your phone number, check if your address and other contact details are current.


        Keeping your SASSA phone number up to date is crucial for managing your SRD grant effectively. By following the steps in this guide, you can ensure that SASSA always has the right way to contact you. Remember, your grant is important, and so is the information SASSA uses to manage it.

        If you ever feel unsure about changing your details or have any questions about your grant, don’t hesitate to contact SASSA directly. They’re there to help you navigate the system and make sure you receive the support you’re entitled to.

        Stay informed, keep your details current, and ensure you continue to receive the vital support that the SRD grant provides. Your financial well-being is important, and SASSA is committed to helping you maintain it.

        Leave a Reply