You are currently viewing SASSA Change Banking Details for SRD R350 Online in [2024]

SASSA Change Banking Details for SRD R350 Online in [2024]

The South African Social Security Agency (SASSA) provides vital financial support to millions of citizens through various social grants, including the Special Relief of Distress (SRD) R350 grant. To ensure seamless and uninterrupted payments, it is essential to keep your banking details up to date in the SASSA system.

Whether you have recently changed your bank account or noticed any suspicious activity, promptly updating your SASSA banking information is crucial to safeguard your access to these funds and prevent any potential fraud.


How to Change SASSA Banking Details? (Short Summary)

To change your SASSA banking details through

  1. Log in to your account at using your ID number or asylum seeker details
  2. Navigate to the “How do I Change my Banking Details” section in the main menu
  3. Verify your identity by entering your 13-digit ID number or relevant documentation
  4. Select your preferred payment method (bank account, Post Office, or cash send)
  5. Enter your new account number, bank name, and branch code
  6. Submit your updated details and allow 5-7 days for processing
  7. Check your profile after the processing period to confirm the changes

However, if you still want to read the whole step by step guide instructions in an elaborative way, then keep on reading because we will provide you with step-by-step instructions on how to Change your bank account details through digital platforms, telephonic services, or in-person visits to regional offices in 2024.

By adhering to these guidelines, you can confidently navigate the process of updating your banking information and maintain a smooth flow of your grant payments.

SASSA Change banking Details Online in 2024 (Step-by-Step Guide)

Updating your SASSA banking details is a straightforward process that can be completed online through the official SASSA website. Follow these steps to change your banking information in 2024:

Step 1: Access the Official SASSA Website

  • Visit and securely log in to your applicant account.
  • If you are a South African ID holder, enter your 13-digit ID number.
  • If you are an asylum seeker or permit holder, provide the file, passport, and phone details used in your application.

Step 2: Navigate to the Details Update Section

  • From the main menu, locate and find the “How do I Change my Banking Details” section.

Step 3: Verify Your Identity

  • For South African citizens, enter your accurate 13-digit ID number when prompted.
  • For asylum seekers or permit holders, input the exact file, passport, and phone information used in your application.
  • This step is crucial to confirm your identity and grant access to update your account details.

Step 4: Obtain Security OTP

  • Check your registered mobile phone for a one-time PIN (OTP) and enter the code to authorize access to your account information.

Step 5: Select Your Preferred Payment Method

  • Choose your desired payment method from the available options: bank account, Post Office, or cash send service.

Step 6: Enter Your New Bank Account Details

  • If you selected the bank account option, carefully input your account number, bank name, and branch code.
  • Verify the accuracy of the information multiple times before submitting to prevent any errors or delays in payment processing.

Step 7: Allow for Processing Time

  • After submitting your updated banking details, allow 5-7 working days for SASSA to verify and update your information in their internal systems.
  • You will receive an SMS notification once the changes have been successfully processed and approved.

Step 8: Confirm Changes in Your Profile

  • After the specified processing period, log back into the SASSA portal to ensure that the correct banking information has been updated in your account details.

If you have submitted your updated banking details and are awaiting final approval, you can conveniently track the progress of your request using the SASSA Status Check tool available online.

This self-service platform provides real-time updates on the status of your banking detail changes, allowing you to stay informed throughout the process.

Alternate Methods to Change SASSA Banking Details in 2024

While the website offers a convenient online platform to update your banking information, there are several other methods available for changing your SASSA banking details. Here are three alternative options: Banking Details Updating Using the SASSA Call Center

If you prefer a more personal approach, you can change your banking details by contacting the SASSA call center. Follow these steps:

Step 1: Call the Toll-Free Helpline

Dial the toll-free SASSA helpline at 0800 60 10 11 and select your preferred language option through the call support menu.

Step 2: Request to Modify Your Bank Account Information

Clearly explain to the agent that you want to update the banking details associated with your SASSA grant.

Step 3: Provide Essential Identification and Reference Numbers

Be prepared to provide your South African ID number along with your SASSA grant reference number for verification purposes.

Step 4: Indicate Your New Bank Account Particulars

Accurately state the name of your new bank, account number, branch code, and account holder’s name to link future payments to the correct account.

Step 5: Note Down the Provided Change Request Ticket

Make sure to note down the ticket number provided by the agent for your records, as you’ll need it to follow up on the status of your banking details modification.

Step 6: Follow Up After the Processing Timeframe

After 5 business days, call back the helpline to validate that the changes you requested have been fully captured and processed by the agents.

Visiting a SASSA Regional Office

If you prefer an in-person approach, you can visit your nearest SASSA regional office to update or change your banking details in person. Here’s what you need to do:

Step 1: Find Your Closest SASSA Branch Office:

Locate the most convenient SASSA branch office near you by consulting the national directory of regional offices.

Step 2: Request the Banking Change Form:

At the on-site service desk, ask the agent for the form to update your banking details.

Step 3: Present Identification Proof for Verification:

Be prepared to provide your South African ID book, passport, or asylum papers to confirm your identity.

Step 4: Complete the Form with Your New Bank Details:

Neatly enter your fresh account number, bank name, branch code, and account type on the form.

Step 5: Return After the Processing Time:

After the standard 5-day processing timeframe, return to the SASSA office to check that your banking details have been successfully updated in their system.

Moya APP SASSA Change Banking Details in 2024

The Moya finance app offers a convenient digital solution for changing your SASSA banking details. Here’s how:

Step 1: Download and Log in to the Moya App:

Download the free Moya app from your preferred app store and register using your ID number and a secure password.

Step 2: Navigate to Your SASSA Profile:

From the app’s menu, locate and select the “SASSA Account Details” section.

Step 3: Tap “Change Banking Information”:

On your SASSA profile home screen, tap the “Change Banking Information” button.

Step 4: Submit Your New Bank Particulars:

Enter your new account number, bank name, account type, and account holder’s name into the provided form.

Step 5: Wait for the Verification Process:

Be patient during the back-end verification and confirmation process for the newly input data, which typically takes around 10 days.

Step 6: Check Your Account for Updated Details:

After the verification timeline has passed, log back into the Moya app and confirm that your updated banking details have been successfully applied.

By following the appropriate steps outlined in these alternative methods, you can ensure a smooth transition of your SASSA grant payments to your new bank account, minimizing any potential disruptions or delays.

Expert Tips for Seamless SASSA Banking Detail Updates

To ensure a smooth transition when modifying your SASSA account details, consider the following expert advice:

  • Initiate the banking detail update process well in advance of your next payment date to prevent any disruptions in receiving your grant.
  • Ensure that your mobile number is actively registered with SASSA to receive important notifications and SMS alerts regarding your account status.
  • If you are switching between banks, allow ample transition time to guarantee that the change is processed before your next payment due date.
  • Thoroughly verify any new banking details submitted to SASSA to avoid delays or errors caused by inaccurate information.
  • If your updated details are not reflected within the standard 7-day processing window, promptly reach out to SASSA for assistance and follow-up.

Consequences of Submitting Incorrect Banking Information

Providing inaccurate banking details to SASSA can result in various complications, such as:

  • Delayed or withheld payments pending corrections to the account information.
  • Unsuccessful deposit transactions that may necessitate manual collection from a SASSA office.
  • Misrouted funds due to incorrect account details, resulting in grants being sent to the wrong recipient.
  • Challenges in retrieving misallocated funds, potentially involving extensive paperwork and investigations.
  • Risk of permanent loss of funds if the incorrect account cannot be traced or recovered.
  • Temporary suspension of payments during the rectification process, leading to financial strain for the beneficiary.
  • Emotional distress and anxiety for the recipient while resolving the issue and awaiting their grant payment.

To mitigate these risks, it is imperative to thoroughly verify all banking details before submitting them to SASSA and promptly report any errors or suspicious activities on your account.

How Long Does It Take For SASSA to Pay After Updating Banking Details?

When updating your banking details with SASSA, it is crucial to factor in sufficient processing time for the changes to be reflected in your account. SASSA typically requires 5-7 working days to verify and update your payment information in their system.

However, it is advisable to allocate an additional 2 days for the bank to process and reflect the updated grant deposit in your account.

As a general guideline, expect your next payment to be credited to your new account within 7-10 working days from the date of submitting your updated banking information. And speaking of payments, you can check the latest SASSA Payment Dates for 2024/2025 on our website.

In exceptional cases, particularly involving rural banks, the process may extend beyond the standard 10-day period. To minimize delays and ensure a seamless experience, it is crucial to adhere strictly to SASSA’s procedures and provide accurate and complete information when updating your details.


Regularly updating your banking details with SASSA is a vital aspect of ensuring uninterrupted access to your social grants, including the SRD R350 grant.

By following the step-by-step guidelines outlined in this comprehensive guide, you can confidently navigate the process of changing your banking information through online platforms, telephonic support, or in-person visits to SASSA regional offices.

Always remember to prioritize accuracy when providing your updated details, allocate sufficient time for processing, and proactively monitor your account status to verify the successful implementation of the changes.

If you encounter any challenges or have specific questions regarding your banking detail updates, don’t hesitate to seek assistance from SASSA’s dedicated support channels or by visiting your nearest SASSA office.

By taking a proactive and informed approach to managing your SASSA account information, you can ensure a seamless experience and maintain uninterrupted access to the financial support you rely on.

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