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SASSA Card Blocked? Here’s How to Fix It and Get Your Grant

If you get social grants from the South African government, your SASSA card is very important. It’s how you get your money each month. But sometimes, your card might stop working. This can be really scary, especially if you need your grant money. Don’t worry! This guide will show you how to unblock your SASSA card.

Why Does Your SASSA Card Get Blocked?

Before we talk about fixing the problem, let’s look at why your card might get blocked:

  1. You didn’t use it for a long time: If you don’t take out your grant money for 3 months, SASSA might block your card.
  2. You took out too much money in one day: There’s a limit of R1,500 per day. If you try to take out more, your card might get blocked.
  3. You typed the wrong PIN too many times: After 3-5 wrong tries, your card will lock to keep your money safe.
  4. There was a problem with SASSA’s computers: Sometimes, SASSA’s system has issues that can block cards by mistake.
  5. SASSA thinks someone might be using your card wrong: If they see something strange, they might block your card to protect you.

Now, let’s look at how to fix a blocked card.

6 Ways to Unblock Your SASSA Card

1. Go to a SASSA Office

This is the best way to fix your card. Here’s what to do:

  • Find the SASSA office nearest to you
  • Bring these things:
    • Your ID book or card
    • A paper showing where you live (like an electric bill)
    • A bank statement showing your grant money
    • Your SASSA card

Tell the person at the desk that your card is blocked. They’ll ask you some questions and look at your papers. Most of the time, they can fix your card right away. It usually takes less than 30 minutes.

2. Change Your PIN

If your card is blocked because you typed the wrong PIN too many times, you can fix it by changing your PIN. Here’s how:

  1. Go to a SASSA office
  2. Show them your ID
  3. Ask for a form to change your PIN
  4. Fill out the form
  5. Pick a new 4-number PIN (don’t use your birthday or easy numbers like 1234)
  6. Give the form back to the SASSA worker

They’ll put your new PIN in the computer. After that, you can use your card again.

3. Wait for 24 Hours

If you tried to take out more than R1,500 in one day, your card will block itself for 24 hours. This is to keep your money safe. Here’s what to do:

  • Don’t try to use your card for one whole day
  • After 24 hours, try your card again
  • It should work now

If you keep trying to use your card during the 24 hours, it might stay blocked longer.

4. Wake Up a Sleeping Card

If you didn’t use your card for a long time, SASSA might have turned it off. To turn it back on:

  1. Go to a SASSA office
  2. Fill out a form to turn your card back on
  3. Show them your ID and where you live
  4. Show them your bank statements from the last 3 months
  5. If everything looks good, they’ll turn your card back on
  6. They’ll tell you when it’s ready, usually in about 3 days

After that, you can use your card like normal.

5. Use WhatsApp to Change Your PIN

If you can’t go to a SASSA office, you can use WhatsApp to change your PIN. Here’s how:

  1. Save this number on your phone: 082 046 8553
  2. Send a message saying “Hi”
  3. When it asks what you need, type “Help”
  4. Choose number 4 for “SASSA OTP”
  5. Type in the number from your SASSA application
  6. Follow the steps to get your PIN or make a new one

This is a good way to fix your card if you live far from a SASSA office.

6. Call or Email SASSA

If nothing else works, you can call or email SASSA:

Tell them what’s wrong with your card. They might be able to help right away. If not, they’ll tell you what to do next.

Calling or emailing might take 1-3 days to fix your card. But it’s good if you can’t go to an office.

How to Keep Your Card Working

After you fix your card, you want to make sure it doesn’t get blocked again. Here are some tips:

  • Take out some of your grant money at least once every 3 months
  • Don’t try to take out more than R1,500 in one day
  • Remember your PIN – don’t write it down
  • Keep your card in a safe place
  • Don’t tell anyone your PIN
  • Check your bank statements to make sure no one else is using your card
  • Tell SASSA if you move or change banks

If you follow these tips, your card should keep working well.

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