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How to Appeal for the SASSA SRD Grant Online in 2024?

The South African Social Security Agency (SASSA) has been providing a lifeline in the form of the R370 (previously R350) Social Relief of Distress (SRD) grant to many struggling South Africans during the tough times of the COVID-19 pandemic. However, not everyone who applies for this crucial financial aid gets approved. If your SASSA SRD application was unfortunately rejected, don’t lose hope – you still have a chance to appeal the decision and get it reconsidered.

In this comprehensive guide, we’ll walk you through the entire process of submitting an appeal for the SASSA R370 grant, step-by-step. We’ll also share some handy tips to boost your chances of a successful appeal outcome. But first, let’s quickly understand when and why you can appeal a rejected SRD application.

When Can You Appeal a Rejected SASSA SRD Application?

If your application for the R370 SRD grant from SASSA was turned down, you have a limited time window of 30 calendar days to lodge an appeal against the rejection. In exceptional cases, this period may be extended to a maximum of 90 days.

Your appeal will be reviewed by the Independent Tribunal for Social Assistance Appeals (ITSAA), which will re-validate your information across various databases. This appeal review process typically takes around 60 to 90 days, after which SASSA will notify you about the tribunal’s final decision via SMS or online updates.

Common Reasons for SASSA SRD Rejection

There could be several reasons why your initial SRD grant application was rejected by SASSA. Some of the most common ones include:

  • Your income exceeding the eligibility threshold
  • Being currently employed or receiving other grants
  • Not meeting the required age criterion
  • Providing incorrect or missing documentation

When appealing, you’ll need to provide updated evidence and a strong justification explaining why the grounds for rejection don’t apply to your specific situation.

The SRD Grant Appeal Process Explained

Before we dive into the step-by-step appeal process, here’s a quick overview of how it works:

  1. SASSA Evaluation: SASSA first assesses all SRD grant applications based on set eligibility criteria. Applications not meeting these criteria may be rejected.
  2. Applicant Appeals: If you disagree with the rejection, you have 30 days to lodge an appeal through the designated online DSD Appeals Portal.
  3. Independent Tribunal Review: Your appeal is forwarded to the DSD Tribunal for an independent review and consideration.
  4. Final Decision: The DSD Tribunal examines your appeal and decides to either uphold the original rejection or overturn it and approve your SRD grant.
  5. Outcome Notification: You’ll be informed about the outcome of your appeal via SMS and online updates on the appeals portal.

How to Submit an Appeal for the SASSA R370 (previously R350) SRD Grant?

Follow these step-by-step instructions carefully to ensure your appeal is lodged properly:

Step 1: Validate Your Application Details

Before starting the appeal process, double-check all the personal information and contact details you had provided in your original SRD grant application. Ensure that everything is accurate and up-to-date.

Carefully review your rejected application to identify any missing information or supporting documents that may have led to the rejection. Update your contact details like cellphone number and email address, if needed, to receive all communications regarding your appeal.

Proceed with the appeal only if you genuinely believe the rejection was unwarranted based on your circumstances and the evidence you can provide.

Step 2: Access the DSD SRD Appeals Portal

To initiate your appeal, you’ll need to visit the official Department of Social Development (DSD) website and navigate to the SRD Appeals section:

  1. Open your web browser and go to
  2. Scroll down until you see a green button that says “Click here to lodge an appeal or check appeal status”
  3. Click on this button to access the DSD SRD Appeals Portal

Step 3: Enter Your Personal Details

On the DSD Appeals Portal, you’ll be asked to enter some key information to verify your identity:

  1. Input your 13-digit South African ID number in the designated field
  2. Enter the cellphone number you used when initially applying for the SRD grant
  3. Click on the “Send PIN” button to receive a one-time PIN via SMS

Step 4: Input the Verification PIN

After clicking “Send PIN”, check your phone for an SMS from the DSD Appeals Portal containing a one-time PIN:

  1. Locate the 6-digit PIN in the SMS you received
  2. Enter this PIN into the designated field on the portal page
  3. Click on “Validate” or “Submit” to proceed with your appeal

By completing this step, you’re confirming your identity and ensuring that only you can access your appeal information.

Step 5: Select the Rejection Month to Appeal

Next, you’ll need to specify which month’s SRD grant rejection you’re appealing against:

  1. Use the dropdown menu to select the month your R370 (previously R350) grant application was denied
  2. You can only submit an appeal for one month at a time
  3. If your application was rejected for multiple months, you’ll need to repeat the appeal process for each month separately

Step 6: Motivate the Basis for Your Appeal

This is a crucial step where you’ll need to present your case and argue why you believe your SRD grant application should have been approved:

  1. In 1-2 paragraphs, clearly explain why you think your application met the eligibility criteria for the SRD grant
  2. Mention any supporting documents, proof, or information that substantiates your circumstances and strengthens your appeal
  3. Be factual, detailed, and accurate in your motivation to increase the likelihood of a successful appeal

Take your time to craft a compelling and well-structured motivation that highlights the key points in your favor.

Step 7: Submit Your Complete Appeal

Once you’ve provided all the required information and written your motivation, carefully review everything to ensure accuracy and completeness. When you’re satisfied, click on the “Submit Appeal” button to formally lodge your appeal for review by the DSD Tribunal.

Step 8: Monitor the Status and Outcome

After submitting your SRD appeal through the online portal, it’s essential to regularly check for updates on its progress:

  1. The DSD Tribunal aims to resolve appeals within 90 days, but the process may take longer in some cases
  2. Log in to the Appeals Portal frequently to track the status of your appeal
  3. Keep an eye on your SMS inbox for any notifications regarding the outcome of your appeal
  4. If your appeal is successful and your SRD grant is approved, you can expect the payment to be made into your designated account within a few days

Appeal Adjudication Criteria

When reviewing your appeal, the Independent Tribunal will consider several key factors to make their decision:

  1. Eligibility Criteria: The Tribunal will assess whether you meet the stipulated eligibility criteria for the SRD grant based on the information provided in your application and appeal.
  2. Validity and Accuracy: They’ll evaluate the validity and accuracy of the details and supporting documents you submitted, ensuring that everything is consistent and truthful.
  3. Strength of Motivation: The Tribunal will carefully consider the strength and coherence of your written motivation, assessing whether you’ve provided a compelling argument for why the initial rejection was unwarranted.

How to Check the Status of Your SRD Appeal

If you’re eager to know the outcome of your SASSA SRD grant appeal, you can easily check its status online. The process is similar to lodging the appeal itself:

  1. Go to the official SASSA appeal status check portal at
  2. Enter your unique Appeal Reference Number and other required details like your ID number
  3. Click “Send PIN” to receive a one-time PIN via SMS
  4. Carefully review the information provided, noting if your appeal is pending, approved, or rejected
  5. If you need assistance or clarification, contact the SASSA helpline or visit your local SASSA office

Regularly checking your SASSA SRD appeal status online will keep you informed about its progress, allowing you to make necessary plans based on the outcome.

Alternative Recourse If Your Appeal Is Unsuccessful

In the unfortunate event that your SASSA SRD grant appeal is ultimately unsuccessful, it’s important to note that the Tribunal’s decision is final at an internal level. However, you still have the option to approach the High Court for a judicial review of the outcome within 180 days of the Tribunal’s decision.

Pursuing a judicial review requires legal consultation and can be a complex and lengthy process. In most cases, rejected applicants are advised to accept the Tribunal’s final ruling and explore alternative avenues for financial support.

Additional Support and Contact Information

If you require further assistance or have any questions regarding the SRD grant appeal process, you can reach out to the Department of Social Development through the following channels:

Independent Tribunal for Social Assistance Appeals (ITSAA)

  • Private Bag x 901, Pretoria, 0001
  • Telephone: 012 312 7727
  • Email: [email protected]
  • Fax: 086 534 3124 or 086 216 371

Remember, the SASSA R370 (previously R350) SRD grant is a vital lifeline for many South Africans facing financial hardship. By understanding your right to appeal and following the necessary steps, you can ensure that your application receives fair consideration and that you have the best chance of accessing this crucial support during these challenging times.

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