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How to Fix SASSA SRD “Referred Safps” Error?

Applying for South Africa’s crucial COVID-19 Social Relief of Distress (SRD) grant provides vital aid, but some applicants may face the frustrating “Referred SAFPS” status. This means the South African Social Security Agency (SASSA) has flagged your application for further fraud investigation by the South African Fraud Prevention Service (SAFPS).

What Triggers the SAFPS Referral?

When processing SRD applications, SASSA cross-checks applicant details against the SAFPS database tracking prior grant fraud and abuse. If your ID number, mobile number, or other details match records of suspected past fraudulent activities, SAFPS will automatically trigger a “Referred SAFPS” status on your application.

This referral code indicates SASSA cannot currently approve your SRD request due to perceived high fraud risks requiring additional review. However, many applicants get incorrectly flagged despite being legitimately eligible and in need.

Common Reasons for Inaccurate SAFPS Flags

There are several common scenarios that can erroneously land you with a “Referred SAFPS” status:

  • ID Number Typos – Simple number entry mistakes causing your ID to match a fraud record
  • Name Similarities – Your name partially matching another fraudster’s name
  • Mobile Number Reuse – Using a mobile number previously linked to grant fraud by another holder

How to Submit a SAFPS Appeal?

If you strongly believe the “Referred SAFPS” status is an error, you can appeal SASSA’s decision within 30 days by providing evidence confirming your legitimate need and eligibility:

Step 1: Compile Documentation

  • Recent bank statements/payslips proving income status
  • Certified copies of ID, proof of residence, marriage certificate
  • Sworn affidavits from community vouching for your situation

Step 2: Submit Appeal Online

  • Use the SRD appeals portal to comprehensively explain why you deserve reconsideration
  • Attach all supporting documentation showing inability to resolve financial distress without aid

Step 3: Follow Up Persistently

  • Call/visit SASSA regularly until receiving an appeal outcome
  • With sufficient proof of legitimacy, they can override inaccurate system flags

    Protecting Against Grant Fraud

    While incorrect fraud accusations are understandably distressing, the SAFPS vetting process is vital for curbing real grant fraud that illegally drains resources from deserving recipients.

    Those found committing intentional application fraud can face:

    • Fines over R40,000
    • Up to 10 years imprisonment
    • Permanent blocking from all future grants

    Maintaining Accurate SRD Status

    Even after a successful appeal of a “Referred SAFPS” error:

    • Check your SRD status weekly via the SASSA portal
    • Promptly provide any additional information requested
    • Follow up again if no update after 6 weeks
    • Notify SASSA immediately if employment situation changes

    Staying vigilant and compliant maximizes your chances of receiving the COVID-19 relief aid you rightfully need. While resolving unfair fraud flags is difficult, preserving the integrity of the grant system is crucial.

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