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How to Fix SASSA SRD “referred linked risk mobile” Error?

When applying for the vital South African Social Security Agency (SASSA) Social Relief of Distress (SRD) grant, some applicants may encounter the “referred linked risk mobile” error. This means the mobile number used on your SRD application has been flagged as potentially involved in fraudulent activities.

What is the SRD “Referred Linked Risk Mobile” Error?

SASSA rigorously checks application details against databases tracking suspicious activities to detect potential fraud. If your mobile number appears linked to prior fraudulent applications, it will trigger the “referred linked risk mobile” error, preventing you from proceeding with your SRD request.

This error indicates your mobile number has been blacklisted by the South African Fraud Prevention Services (SAFPS) due to associated risks. You cannot complete your SRD application until clearing this mobile number issue.

Clearing Your Mobile Number with SAFPS

To resolve the “referred linked risk mobile” rejection, you must first contact SAFPS to investigate why your mobile number was flagged as high-risk:

Step 1: Initiate SAFPS Investigation

Reach out to SAFPS promptly to initiate the investigation process, as it can take significant time.

Step 2: Provide Evidence of SRD Need

Provide SAFPS with evidence and documentation proving your legitimate need for SRD assistance.

Step 3: Submit Additional Information

SAFPS may request additional identifying information to validate your SRD eligibility.

Step 4: Obtain SAFPS Clearance Documentation

If SAFPS clears your mobile number from their fraud databases, they will issue documentation confirming this.

Notifying SASSA After SAFPS Clearance

Once SAFPS removes the fraud risk flag on your mobile number, quickly notify SASSA to reevaluate and potentially reverse the “referred linked risk mobile” error:

  1. Email [email protected] attaching proof from SAFPS clearing your mobile number.
  2. SASSA will reassess your SRD application, which may take several weeks.
  3. If the error is removed, you can complete your SRD application.
  4. If the error persists, follow up with SASSA for further assistance resolving outstanding issues.

Avoiding Mobile Number Errors

To minimize chances of mobile number errors delaying your SRD access:

  • Use a number never previously submitted to SASSA
  • Double-check the mobile number entered for accuracy
  • Apply for SRD early to allow time for resolutions
  • Maintain documentation about your mobile number and need for aid

Being proactive about potential mobile number risks can help ensure your SRD application gets processed smoothly and quickly.

The SRD grant provides crucial relief, but SASSA is also vigilant about fraud. By responsibly resolving any mobile number flags through the proper channels, legitimate applicants can get vital support.

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