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4 Quick Ways to Recover Your Lost SASSA Reference Number

If you get social grants from the South African Social Security Agency (SASSA), you know how important your SASSA reference number is. This special code helps you check on your grant application and manage your payments. But what if you lose it? Don’t worry! There are easy ways to get your reference number back. Let’s look at why this number matters and how you can find it again.

4 Simple Ways to Get Your Lost SASSA Reference Number

SASSA knows that people sometimes lose their reference numbers. That’s why they’ve given us four easy ways to get it back. Let’s look at each one:

Method 1. Use the SASSA Status Check Website

This is probably the easiest way to find your reference number if you have internet access.

Here’s what you do:

  1. Go to on your computer or phone
  2. Type in your South African ID number
  3. Type in the phone number you used when you applied for your grant
  4. Click ‘Submit’
  5. Your reference number will show up on the screen

It’s that simple! This method is quick and you can do it any time of day.

Method 2. Send a WhatsApp Message

If you use WhatsApp, you can get your reference number sent right to your phone.

Follow these steps:

  1. Save this number in your phone: 082 046 8553
  2. Send a message saying “Status” to that number
  3. The SASSA bot will ask you some questions – just answer them
  4. Type in your personal details when it asks
  5. Wait for an SMS with your reference number

This is a great option if you prefer using your phone for everything.

Method 3. Use USSD (No Internet Needed)

Don’t have internet? No problem! You can still get your reference number using USSD.

Here’s how:

  1. On your phone, dial 1203210#
  2. Type in your South African ID number when it asks
  3. Type in the phone number you use for SASSA
  4. Your reference number will show up on your phone screen

This method is perfect if you don’t have data or Wi-Fi available.

Method 4. Call the SASSA Helpline

If you like talking to a real person, you can call SASSA to get your reference number.

Just follow these steps:

  1. Call 0800 60 10 11 (it’s free)
  2. When the recording starts, press 1 to talk to someone
  3. Tell the person you need your reference number
  4. They’ll ask for your ID number and phone number
  5. Once they check, they’ll tell you your reference number

This might take a bit longer if it’s busy, but you’ll get to talk to someone who can help with any questions.

When Do You Need Your SASSA Reference Number?

Now that you know how to get your reference number back, let’s talk about when you might need to use it:

  • Checking your application: Use it to see if SASSA has approved your grant
  • Appealing a SASSA decision: If SASSA says no to your grant, you need this number to ask them to look again
  • Updating your information: Use it to change your address, phone number, or bank details
  • Making appointments: Some SASSA offices ask for your reference number when you make an appointment
  • Reapplying for a grant: If you need to apply again, having your old reference number can help
  • Reporting problems: If your grant money is late or missing, you’ll need this number to report it

Your reference number is like a passport for your SASSA grant. It helps everything run smoothly.

What to Do After You Get Your Reference Number

Once you have your reference number, it’s a good idea to check on your grant. Here’s what you can do:

  1. Check your SASSA Grant status: Use the SASSA website to see how your grant is doing
  2. Update your details: Make sure SASSA has your current address and phone number
  3. Confirm payment dates: See when your next grant payment is coming
  4. Look for messages: SASSA might have sent you important information
  5. Plan ahead: If you need to reapply soon, start getting your documents ready


Losing your SASSA reference number can be scary, but it’s not the end of the world. With these four easy methods – using the website, WhatsApp, USSD, or calling – you can get your number back quickly. Remember to keep it safe once you have it, and use it to stay on top of your grant information.

Your SASSA grant is there to help you, and your reference number is the key to managing it well. If you ever lose it again, don’t worry. Just come back to this guide, and you’ll have your number in no time. SASSA is working hard to make the system easy for everyone to use, so you can focus on what’s important – taking care of yourself and your family.

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