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How to Get Lost SASSA Grant Money via Dispute?

The South African Social Security Agency (SASSA) provides monthly social grants that are a lifeline for millions of vulnerable South Africans. However, some dishonest companies illegally deduct money from people’s SASSA grants without their consent. If you find unauthorized deductions, you can take steps to dispute and recover that lost grant money.

How Unauthorized Deductions Happen?

Predatory companies use deceptive tactics to sign people up for services and loans without full understanding, deducting fees directly from SASSA grants. Common schemes include:

  • Telemarketing calls pressuring people into signing loan contracts
  • SMS messages tricking people into calling a number that enrolls them
  • Door-to-door salespeople obtaining banking details under false pretenses
  • Mobile apps and websites falsely claiming to facilitate grant access

These underhanded practices illegally siphon money from the social grants that millions of South Africans rely on for basic needs like food, transport and utilities.

How to Lodge a SASSA Dispute?

If you notice money missing from your SASSA grant due to unauthorized deductions, you have a few channels to officially dispute it:

Sending an SMS

Send an SMS to 34548 with the required dispute details

Calling the SASSA Helpline

 Call the SASSA toll-free helpline at 0800 60 10 11

Visiting a Regional SASSA Office

Visit your nearest SASSA regional office in person

SMS Dispute Details

To dispute via SMS, the message must include:

  • Topic: Dispute
  • Your 13-digit SA ID number
  • Full name and surname as on your ID
  • Name of the company that deducted money (FSP Name)
  • How long deductions occurred (Duration of Policy)
  • Reason: either “I never signed a contract” or “misrepresentation”

The Dispute Process

Once you officially lodge a dispute, SASSA will investigate the unauthorized deduction. The company must provide proof that you willingly agreed to sign up and have money deducted.

If they cannot show evidence of your explicit consent, SASSA will contact your bank to refund the deducted amounts back into your account. This full investigation and refund process typically takes 6-8 weeks.

It’s important to dispute any suspicious deductions immediately. The sooner you report it, the better your chances of recovering that lost grant money.

Protecting Your SASSA Grant

To prevent falling prey to predatory scams that target your SASSA grant in the future, it’s crucial to take protective measures:

  • Guard your personal and financial information closely. Never disclose your SASSA card PIN, bank account numbers or other sensitive details to any third parties.
  • Be extremely wary of any unsolicited marketing communications like calls, SMS messages or door-to-door sales pitches. They are common tactics used by scammers. Ignore and avoid engaging with them entirely.
  • Only use the official SASSA website and verified contact information from SASSA when you need to get information or take any actions regarding your grant.

Staying vigilant about common scam methods and swiftly reporting any unauthorized deductions is key to securing your SASSA grant income. Don’t allow dishonest operators to illegally drain the funds you rely on. Report any suspected fraudulent activities immediately to protect yourself.

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